Shipping & Delivery

Last updated: October 27, 2026

For shipping questions or help with an order, contact support@xramfy.com.

1. Where We Deliver

We deliver to eligible street addresses in the contiguous United States. We do not deliver to Alaska, Hawaii, US territories, PO boxes, or APO/FPO/DPO military addresses. This policy covers US orders only.

Orders ship from our fulfillment warehouses within the United States. We generally route orders to the nearest warehouse with the required inventory available; the dispatch location may vary by item and stock availability. Product-specific exceptions or different delivery options will be disclosed before purchase.

2. Order Processing and Transit

Estimated order processing: 1–3 calendar days after order confirmation and any necessary payment or address verification.

Estimated carrier transit after dispatch: 3–8 calendar days.

Based on those sequential estimates, the usual combined processing and transit range is approximately 4–11 calendar days. These are estimates, not guaranteed delivery dates. Any different estimate for an eligible remote location will be disclosed before purchase.

Calendar days include weekends and holidays.

Processing and transit are separate periods. Any longer product-specific lead time, preorder date, or shipping restriction will be disclosed on the product page or before checkout. If we cannot meet the stated shipment timeframe, the delay procedures below apply.

3. Shipping Charges and Taxes

For orders that do not qualify for free shipping, charges are shown at checkout before payment.

Free standard shipping is available on eligible orders with a merchandise subtotal of $99 or more after discounts, excluding taxes and shipping charges. Remote locations are excluded even when the subtotal reaches $99. Any applicable charge is shown before payment. Remote-area eligibility and shipping charges are determined using your delivery address and the shipping services available at checkout. Enter your full address to see the applicable rate before placing your order. We will not add remote-area charges after payment without your agreement.

Available shipping charges are shown before payment. Applicable sales taxes are calculated at checkout where required. Oversized-item or remote-area charges, if any, must be disclosed before the order is placed rather than added without your agreement afterward.

Orders covered by this policy are dispatched from US warehouses for domestic delivery.

4. Tracking and Separate Packages

When tracking is available, shipment information will be sent to the contact information supplied with your order. A label-created status does not necessarily mean the carrier has received the parcel. Tracking updates may take time to appear.

If an order is sent in separate packages, we will provide the available shipment information. Contact us if an expected item is missing and there is no separate shipment information explaining it.

5. Delays, Unavailable Items, and Cancellations

If we cannot ship within the timeframe stated for your order, we will notify you of the delay and provide the required options to agree to a revised shipment date or cancel for a prompt refund. Where applicable rules require affirmative consent, we will obtain it or cancel and refund as required. We will not treat silence as unlimited consent to delay.

If an item becomes unavailable, we will contact you about a resolution rather than substitute a different product without your agreement. Weather, carrier disruptions, or other events may affect delivery, but do not remove any rights you have under applicable law.

6. Address Changes, Failed Delivery, and Returned Parcels

Please provide a complete and accurate delivery address. For changes, email support@xramfy.com promptly. We will try to help, but cannot guarantee a change once fulfillment has advanced.

If a parcel is returned because of an address issue or unsuccessful delivery, contact us to discuss the next steps. Any additional cost attributable to customer-provided incorrect information will be explained before reshipment and handled consistently with applicable law. There is no automatic forfeiture of the entire purchase price.

7. Lost, Missing, or Damaged Deliveries

If tracking appears stalled or a parcel marked delivered cannot be located, check the delivery details and reasonable nearby delivery locations, then contact support@xramfy.com. We will review the shipment with the relevant provider and work toward an appropriate resolution. A carrier's delivered scan is not our only basis for assessing a missing-delivery report.

For damage, wrong items, or missing components, email your order number and available photos of the product and packaging. Our Returns & Refunds policy explains the applicable process. Carrier investigations do not eliminate your rights against us.

8. Product Setup

Artificial plants may be packed with foliage compressed for transport. Follow the selected product's instructions for any assembly or shaping. The package contents and supplied pot are determined by the product description, not by styling accessories in room images.

Contact: support@xramfy.com