Returns & Refunds

Last updated: October 27, 2026

We want you to understand your options before ordering. For return requests or an issue with your order, email support@xramfy.com with your order number.

1. Return Window and Eligibility

You may request a change-of-mind return within 30 calendar days after delivery. After we approve your request and provide return instructions, send the item within 14 calendar days.

For a change-of-mind return, the plant must be in its original condition, with the supplied pot, parts, and accessories included, and without damage, alteration, stains, or signs of use beyond reasonable inspection. Opening the package to inspect the item does not by itself make it ineligible. Please retain the original packaging where possible, or use equivalent protective packaging suitable for the item.

Requirements for change-of-mind returns do not remove rights you may have for damaged, defective, incorrect, or materially misdescribed goods.

2. How to Request a Return

1. Email support@xramfy.com with your order number, the item you wish to return, and the reason.
2. We will review the request and provide the correct return destination and shipping instructions. Photos may help us assess damage or product condition, but do not send unnecessary personal information.
3. Package the item securely and keep your shipping receipt and tracking information.

Our business address at 7317 PARAMOUNT BLVE, PICO RIVERA, CA 90660 does not accept returns or exchanges. Do not send a return to an address printed on the shipping carton without instructions from us. Fulfillment and return locations may differ. Contacting us first helps route the return correctly and does not waive mandatory consumer rights.

Approved returns are sent to a return facility in the United States. We will provide the appropriate US return address with your return instructions. Please do not ship your return until you receive those instructions.

3. Return Shipping and Other Charges

For change-of-mind returns, including an item that does not suit your space when it matches the description, the customer is responsible for return shipping costs. Customers arrange tracked return shipping according to our instructions and provide the tracking number. Original delivery charges are not refundable for change-of-mind returns. We do not deduct original outbound shipping costs from refunds for orders that qualified for free shipping.

For an item confirmed to be damaged, defective, incorrect, or materially different from its description, XRAMFY covers the reasonable costs of the appropriate resolution, including return shipping where a return is required. We will provide the applicable return or resolution instructions. We will not ask you to return or dispose of an affected item until we provide instructions.

We do not charge a fixed restocking fee. Any other permitted charge or deduction will be explained before you send the return. We do not impose undisclosed fees.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when reasonably possible and contact support@xramfy.com promptly if there is damage, a defect, a missing component, or an incorrect item. Include your order number and, where available, clear photos of the item, packaging, and shipping label. Keep the packaging while we investigate if reasonably possible.

We will assess the issue and explain the available resolution, which may include a replacement, missing part, return, or refund as appropriate and subject to your legal rights. A photo request or request to report promptly does not shorten any non-waivable legal rights.

5. Inspection and Refunds

After receiving the return, we will inspect it and notify you of the outcome within 5 business days. If approved, we will initiate the refund within 3 business days after approval to the original payment method. Your payment provider may require additional time to post the credit. Business days are Monday through Friday, excluding US federal holidays. Any shorter legally required deadline takes precedence.

If an item is not eligible or a lawful deduction is proposed because of its condition, we will explain the reason rather than apply an automatic penalty. Contact us if you have not received a refund after the stated processing periods.

6. Exchanges and Cancellations

For exchange requests, contact us before returning an item to discuss available options and stock. A direct exchange or reserved replacement is not guaranteed.

To request cancellation or an address change, email support@xramfy.com as soon as possible. We cannot guarantee a change once processing or shipment has advanced. An order that has shipped will be handled under the applicable return process.

7. Product Appearance and Exclusions

Artificial foliage can be compressed during transport and may need arranging according to the product instructions. Differences caused solely by lighting, display settings, or normal shaping do not automatically indicate a defect; this does not excuse material differences from the product description. Decorative outer planters and styling accessories are included only when expressly listed.

Any final-sale or other change-of-mind exclusions must be clearly disclosed for the affected product before purchase. Such exclusions do not remove mandatory rights concerning defective or misdescribed goods.

This policy applies to purchases from the XRAMFY online store. Orders placed through Amazon or another marketplace should be handled through that seller's or platform's applicable process, without limiting rights available under law.

Contact: support@xramfy.com